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In organizations, when does person/role conflict occur? Multiple choice question. When frontline service employees are asked to live by the motto that customers may not
In organizations, when does person/role conflict occur? Multiple choice question. When frontline service employees are asked to live by the motto that customers may not always be right. When boundary spanners experience a clash between their two bosses, their organization, and an individual customer. When boundary spanners believe their organization is wrong in its policies and must accommodate clients' wishes. When frontline service employees experience clash between what they are instructed to do and their own values
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