In preparation for this discussion board, keep Chapter 9 of Brewer and Westerman (2018) in mind. On page 166 of the text, Brewer and Westerman offer a Case Study about Southwest Airlines. Read the Case Study carefully. Respond to the questions at the end of the Case Study. Additionally, your response should include direction connections to research within the chapter. Your original post should be 350-400 words. Further, you should respond to, at least, two classmates posts (100-150 words each).