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In QuickBooks Online Cathy's Crafty Crafts is planning to run a promotion for their best customers. For a limited time, these customers will receive a

In QuickBooks Online Cathy's Crafty Crafts is planning to run a promotion for their best customers. For a limited time, these customers will receive a 20% discount off selected products. Although Cathy is able to see the price rule in the drop down list, it is not automatically applying to any of her customers.

What could be the cause?

The customer is tax exempt

The customer was not assigned to a price rule

The price rule was not applied to the product

The Price rules feature is not turned on

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