In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been $\backslash$table$[[$Florex Company$],[$Quality Cost Report$],[,$Last Year,This Year$],[,\backslash$table$[[$Amount $($in$],[$thousands$)]],\backslash$table$[[$Percent of$],[$Sales$]],\backslash$table$[[$Amount $($in$],[$thousands$)]],\backslash$table$[[$Percent of$],[$Sales$]]],[$Prevention costs:$],[,,,,],[,,,,],[,,,,],[$Total prevention costs$],[$Appraisal costs$],[,,,,],[,,,,],[,,,,],[,,,,],[$Total appraisal costs$],[$Internal failure costs:$],[,,,,],[,,,,],[,,,,],[$Total internal failure costs$],[$External failure costs:$],[,,,,],[,,,,],[,,,,],[$Total external failure costs$],[$Total quality cost,,,,$]]$

installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality

control over the last two years are given below:

Sales have been flat over the past few years, at $$75,000,000$ per year. A great deal of money has been spent in the effort to upgrade quality, and management is anxious to see whether or not the

effort has been effective.

Required:

Prepare a quality cost report that contains data for both this year and last year. $($Enter amount values in thousands. Round your percentage answers to $2$ decimal places $($i$.$e $0\mathrm{.}1234$ should

be entered as $12\mathrm{.}34).)$