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In service process design, why are Poka - Yoke points necessary? A ) They expedite the speed of service delivery. B ) They guarantee adherence
In service process design, why are Poka - Yoke points necessary? A ) They expedite the speed of service delivery. B ) They guarantee adherence to the company's dress codeX C ) They aid in preventing inadvertent errors and mistakes. X D ) They elevate customer satisfaction through friendly staff. E ) They expand the range of services provided
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ISE Entrepreneurship
Authors: Robert Hisrich, Michael Peters, Dean Shepherd
11th International Edition
1260565629, 1260565621, 1260564068, 1260564061, 9781260043730, 1260043738, 978-1260565621
