In South Africa, the Department of Public Service and Administration (DPSA) is responsible for the development and coordination of governments overall e-government strategy. The DPSA is currently working on a revised strategy to tackle e-government issues across all departments and sectors. The strategy intends to overcome the prevalence of uncoordinated and isolated project approaches and is meant to establish itself as a one-stop solution for e-government solutions. It is also intended to improve service delivery in all areas of e-government.

Q.4.1 Describe the objectives of South Africas e-government initiative.

Q.4.2 Compare the G2C and G2G with the use of examples.

Q.4.3 Suggest benefits of G2G in the context of a global crisis such as the COVID pandemic in information management.