In talking about alternative dispute resolution, we often discuss rights and interests. In this context, rights refers to

a. short-term goals

b. long-term goals

c. business concerns, aspirations, and priorities

d. entitlements

In positional negotiation, you

a. determine what outcome you want before you start and stick to it as best you can

b. explore with the other parties what the source of the conflict is

c. accept the other sides position as legitimate and valid

d. ask open-ended questions

e. do none of the above