In terms of addressing modern-day slavery in their supply chains, companies should do which of the following?

Group of answer choices

Recognize that fostering human rights is an essential part of being a good supply chain manager.

Map your entire supply chain at tier one and through tier two and three.

Tap into non-governmental organizations (NGOs) to help you maintain a slavery-free supply chain.

Stay away from questionable suppliers.

All of the above are good strategies to take to address modern-day slavery in the supply chain.

Which statement below is FALSE concerning disruptive innovation?

Group of answer choices

The process begins when a smaller company challenges a larger company.

Disruptors attack low-end footholds.

Disruptors attack new-market footholds.

Over a period time, disruptor products gradually decrease in quality.

Wikipedia and Netflix are examples of disruptors.

Which statement below best describes the path of a disruptor?

Group of answer choices

They originate with high end products and move to low-end products.

They originate with low-end products and gradually increase in quality over time.

They originate with low-end products but gradually decrease in quality over time.

They originate with medium tier quality products and move down to low-end products.

They originate with low end products and stay in that region for the duration of the product life cycle.

Disruptors can create crises by:

Group of answer choices

causing incumbent firms to give up a product line or go out of business altogether.

causing incumbents to perform even better with low-end products, thus driving out the disruptor firms from the industry.

causing problems in the supply chains for new products that need to be produced at a higher capacity.

All of the above statements are true.

Only A and C are true.

Which of the products (services) below are disruptors?

Group of answer choices

transistor radios

online education

flip phones

All of the above are disruptors.

Only A and B are disruptors.

The Dominoes incident eventually led to:

Group of answer choices

the re-opening of the store in question with higher standards of cleaning.

the re-opening of the store in question, without the employees who caused the crisis to begin with.

the permanent closing of the store.

the two employees apologizing and giving ethics seminars, as suggested by their defense attorney.

both employees being rehired as managers.

What communication strategy did Dominoes use to address the crisis they were facing in Conover, North Carolina?

Group of answer choices

They placed a newspaper ad in the local paper apologizing for the event.

They placed employees on the road with big signs advertising free pizza.

They put a television ad on the local news apologizing for the event.

They used Twitter and Facebook to apologize for the incident.

They placed a video on Youtube by the company president, apologizing for the incident.

If you were advising Dominoes on how to prevent a future, similar crisis like they one they faced in Conover, North Carolina, what advice would you give them?

Group of answer choices

Install cameras in the kitchen to monitor the employees.

Hire better employees.

Have a supervisor in the store at all times.

Make sure employees are busy during slow times.

Actually, all of the above items are what I would advise

The trilogy of the eighties, discussed in the mini-lecture on how we got crisis management, included which three events?

Group of answer choices

The Tylenol poisoning, the Union Carbide gas leak, and the Exxon Valdez oil spill.

The Ibrox Disaster, the Space Shuttle Challenger explosion, and the Exxon Valdez oil spill.

The murder of John Lennon, the Ibrox Disaster, and the Chernobyl radiation leak in Russia.

The Chernobyl radiation leak, the explosion of the Space Shuttle Challenger, and the Ibrox Disaster.

The attack of Killer Tomatoes, the Michael Jackson "hair on fire during the Pepsi ad" incident, and the continuous reruns of the Brady Bunch on Fox News.

A knowledge of crisis management is important to you because:

Group of answer choices

Your ability to manage a crisis well is important to the success of your organization.

During your professional career, you will encounter various forms of crises.

A knowledge of crisis management will help you become a better manager.

All of the above statements are true.

Only A and C are true.