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In terms of product quality, explain how the Balanced Scorecard (BSC) can be used to track financial and non-financial measures of time. Why would this

In terms of product quality, explain how the Balanced Scorecard (BSC) can be used to track financial and non-financial measures of time. Why would this be important for maintaining or improving product quality? Support your answer by doing some research and providing some useful examples. (10 marks)

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