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In the accompanying table, Customer Delight Data, you can find the data on a fine-dine restaurant satisfaction scale, that was used to capture 'delight' of
In the accompanying table, "Customer Delight Data", you can find the data on a fine-dine restaurant satisfaction scale, that was used to capture 'delight' of their patrons after they finished their meals. It asked them to rate their experience on 7-point questionnaire with anchors ranging from 1-"Strongly disagree" to 7-"Strongly agree". You are required to go through the data and suggest the restaurant owner on the following: a) What is the reliability of the scale being used? b) Are all the 7 questions relevant to the dimension being probed - customer delight? c) Make necessary suggestions
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