In the age of globalization, companies must modernize their supply chain performance monitoring systems. One of the critical concerns for businesses looking to continuously increase customer happiness, improve payment usability, and reduce costs is supply chain management. A mechanism for measuring the performance of the supply chain is therefore required. Regular supply chain performance monitoring is a crucial first step in supply chain reforms since it shows you where to save costs, introduce new technology, or automate labor-intensive processes. Regularly using performance measurements enables plans to be modified mid-stream or priorities reset to take advantage of new possibilities. Results will be driven by an internal performance measurement system, which will also help a business learn from its triumphs and mistakes.

Review Case 11.2: Bob's Custom BBQs in your textbook. This case study explains three different transit companies that Bob's Custom BBQs is considering using. You need to calculate their performance scores and analyze which will best serve Bob's Custom BBQs. Read this case study and answer all three questions. Additionally, describe how current transportation management strategies can be used to improve supply chain performance and how information technology supports transportation planning and execution.

You are expected to use the strategies within your textbook when answering these questions. You are also expected to properly conduct research to add an additional dimension on top of your textbook readings to properly answer each question.

1. Calculate the performance score for each of the three carriers.
2. Which carrier would you recommend that Bob consider for elimination? Why?
3. If Bob decides to keep all three carriers, what should each of them work to improve?