In the article "The Real Cost of Workplace Conflict" by Jennifer Lawler, Rory Rowland, the CEO of a small financial institution failed to immediately address a conflict between two employees hoping that it would go away. Instead, he found that the conflict was impacting the entire organization and that the two employees were recruiting people to take their sides. To resolve the conflict, he forced the two employees to meet and "put it on the table" to resolve the conflict. In the article, Mr$.$ Rowland called this process $\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ and said that once it's done, everything is better.