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In the balanced scorecard, what does the Inovation and leaming perspective aim to evaluate? Financial performance Customer satisfaction Internal business processes Ability to improve and
In the balanced scorecard, what does the "Inovation and leaming" perspective aim to evaluate?
Financial performance
Customer satisfaction
Internal business processes
Ability to improve and create value
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Management Accounting Information for Decision-Making and Strategy Execution
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
6th Edition
