In the bustling environment of St. Mary's Hospital, the nursing staff and management have adopted a first-name basis policy to foster a more collaborative and less hierarchical atmosphere. One day, a new nurse, Tashia, joined the team. She was a recent graduate and was not accustomed to addressing superiors by their first names. During a team meeting, she addressed the Nursing Director as "Ms. Thompson" instead of her first name, "Linda". The room fell silent momentarily, and Sarah immediately felt she had made a mistake. Linda, being socially aware, quickly diffused the situation. She smiled and said, "Tashia, here at St. Mary's, we're all on a first-name basis. It helps us work together more effectively as a team. Please, call me Linda." Linda, feeling relieved, thanked Linda and apologized for the misunderstanding. This incident served as a reminder for the entire team about the importance of social awareness in maintaining a positive and respectful work environment. It also highlighted the need for clear communication of workplace norms to new staff members. What is the Opportunity, what is the social and emotional power skill used, what is the strength, and the communication strategy