In the case of Donna Dubinsky and Apple computers some of the steps to manage conflict more effectively are:

Present a brief discussion of the political tactics used by Dubinsky, Coleman, and Campbell as the situation progressed, discussing also some steps Apple could have taken on a corporate level to manage conflict more effectively.

Link to case is http://uylp.nd.edu/assets/145166/donna_dubinsky_and_apple_computer_a.pdf