In the case of hospitality tourism and events

HHBEIIHI'I 1 Facilities management [FM] can be summarised as "the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. . ...en oom passes molddisciplinary activities within the built environment and the management of their impact upon people and the workplace\" "(British Institute of Facilities Management. 2006}. Within the contest of operating hospitality and service businesses: a] What have been the key factors that have driven the growth of FM over recent years? Briey discuss four of them. {it} marks} bi Briefly discuss four operational areas that commonly come within the scope of FM? [10 marks}