In the context of this course, you will be asked to address the issues/questions below for The Walt Disney Company (DIS). When addressing the issues/questions, be sure to do so in the context of this course and Disney. Your primary sources of information will come from the Disney website, in particular Investor Relations and the 2017 Annual Report. Also, look at the web pages for Disney on Yahoo! Finance and/or Morningstar.com.

a) Discuss the critical success factors and whether or not you believe that

Disney shows evidence of success for these factors.

b) Discuss Disney in the context of the Theory of Constraints

c) From the material reviewed, explain whether Disney shows evidence in their operations/results of the perspectives of the balanced scorecard.

d) Discuss which of the activities of the value chain are most important to Disney.

e) Discuss the concept of customer delivered value in the context of Disney

f) Discuss the cost of controlling quality and the cost of failing to control quality in the context of Disney.