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In the Dog House is a retail chain specializing in dog apparel and accessories. The organization has thirty-five stores with 250 employees in Washington, Idaho,
In the Dog House is a retail chain specializing in dog apparel and accessories. The organization has thirty-five stores with 250 employees in Washington, Idaho, and Oregon. As the chain has grown, the training programs have been conducted somewhat piecemeal. As the operations director, you realize that all the stores seem to have different ways of training their in-store employees, and the corporate offices also do not have a formal training program. You develop a survey and send it to all corporate employees. Based on the information you receive from your surveys, (page 176) you decide some changes need to be made: Answer the questions and respond to your peers with probing or clarifying questions: What training topics should be offered at In the Dog House, based on your research? Why? Describe the steps would you need to take to develop a comprehensive training program? How would you communicate the new training opportunities to all employees? Why
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