In the first half of the semester our course materials have covered 4 Soft Skills. One of those 4 soft skills was Problem Solving. Using some of the concepts and principle which were detailed in the textbook, our class notes and discussed in class, please answer the following question.

You are working in the customer service department of the furniture company IKEA at one of the Toronto area stores. Several times per day customers either call or come into the store with furniture they claim is missing parts and will not going together properly, how will Problem Solving skills help you in this role?