In the future, let us say that you will have your own business in the tourism and hospitality industry. Now do the following.

Create a quality name for your business and give a brief explanation of the type of service you provide.

Choose any ONE type of technique that is appropriate for your business type, to assess the quality of your service delivery AFTER customer experience. Identify the technique you will use. Examples of techniques are comment cards, surveys, etc.

Explain why this chosen technique is appropriate for the type of your business.