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In the Gensler Architectural firm, all of the computers are part of a local area network, connected to one main printer. When an architect prints

In the Gensler Architectural firm, all of the computers are part of a local area network, connected to one main printer. When an architect prints a document, the job is placed in a queue. It may take several minutes before the document begins to print, due to the number of other print jobs and the complexity of the document. The time (in minutes) until the document starts to print is an exponential random variable x with \lambda =0.40.

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