In the Hawthorne studies video:

1.What were Elton Mayo's two important findings from the Hawthorne Studies?

2.What was the significance of the Hawthorne Studies to the history of the Human Relations Movement?

3.What do you think was the true cause of productivity improvements in the studied workers? Consider some of the contradictory findings of the initial lighting study, the relay room study and the study of the complete Western Electric plant. Be sure to explain why you believe what you do about the cause of the improvements.

4.Why is self-esteem important to the development of human relations skills? How do you view your own self-esteem and have you or can you now see any relationship between your self-esteem and your workplace (or educational) success? Explain.

5.List and briefly explain the seven areas of emphasis in the study of human relations.

6.What was the area of emphasis for employees during the Great Depression? Why did the human relations movement not make much progress during the Great Depression despite the rise in union power?

7.Given what we saw in terms of human relations during the Great Depression then during World War II, what do you think companies should consider in terms of human relations in today's economy particularly in light of wage stagnation and global competition? Explain why you believe this.

8.What three concepts did Mary Parker Follett teach that were considered "ahead of her time?"

9.What were Frederick Taylor's two overarching contributions to the human relations movement?

10.In addition to her labor saving ideas, what were Lillian Gilbreth's special interest that have had lasting impact to the human relations movement?