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In the Migh-T-Coffee assignment, we discussed how Santosh could have handled the situation differently to apply Deming principles. a) Describe here what HOW and WHY

In the Migh-T-Coffee assignment, we discussed how Santosh could have handled the situation differently to apply Deming principles.

a) Describe here what HOW and WHY you would used Deming point 8? (6 marks)

8 . Drive out Fear.

b) How does that relate to point 14? (4 marks)

14. Put everybody in the company to work to accomplish the transformation.

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