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In the Nordstorm diamond story video, the salesperson went the extra mile to find a diamond that was lost by a costumer. This is an

In the Nordstorm diamond story video, the salesperson went the extra mile to find a diamond that was lost by a costumer. This is an example of what situational effect on consumer behavior:

a. Antecedent

b. Purchase environment

c. Post Puchase processes

d. Situational

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