In the Preparation Phase , what is the Kaizen Event team 's first task ? Document and agree upon the business opportunity or gap,who is going to tell the customer the problem is fixed .,One of the elements to include in the scope of a Kaizen Event is ... products and / or services that will most benefit from the Event .,the reasons the last Kaizen Event failed .,the starting and ending points that will define the Event boundaries .,Have the floor workers determine the main problem to evaluate Decide if more than five weeks is required for the project Determine what needs to be planned and how much it will cost