In the process of hiring, we'll also need to interview the job applicants for our assistant mechanics. Through the interview process, we really want to see if the candidates have a good business manner. These guys may need to communicate with our customers from time to time, explaining how the repairs are done, and I want these guys to be really.polite and considerate. The reputation of our shop may depend on this. But when thinking about the interview questions, I don't think I can just ask the candidate, "Are you polite and considerate to customers?" I'm pretty sure that all applicants will say yes to this question. But I cannot really think of a better question. Can you provide me with a set of questions that I can ask to determine whether the applicant will be polite and considerate to customers? Related to this, I remember reading about behavioral interviews and the STAR framework on the internet, but I couldn't really understand any of the things that were written. And can you also explain why your questions are better than the question that I have come up with in measuring business manners