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In the Rating column: As a baseline, rate the level at which you demonstrated the NCHL competency at the start of your MHA program on

  1. In the Rating column: As a baseline, rate the level at which you demonstrated the NCHL competency at the start of your MHA program on a scale of 1 (novice) to 9 (expert). Then, rate the level at which you currently demonstrate that competency, again on a scale of 1 to 9.
  2. Situation, Task, Action, and Result columns: Describe the situation in which you demonstrated the competency, describe the task you completed, briefly convey the action you took, and state the result of that action on a scale of 1 (worst) to 5 (best).
  3. Outcome Rating column: Rate the outcome of the example you provided on a scale of 1 (least desirable) to 5 (most desirable.)

  1. NCHL Competency
Rating (1-9) Situation Task Action Result (1-5) Outcome Rating (1-5)
Accountability: Confront performance problems.

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Current =

Achievement Orientation: Set and work to meet challenging goals.

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Change Leadership: Challenge status quo.

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Collaboration: Encourage others.

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Financial Skills: Evaluate financial analyses and investments.

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Impact and Influence: Use indirect influence.

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Information Seeking: Conduct research to maintain knowledge.

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Initiative: Take action on long-term opportunities.

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Innovative Thinking: Apply "tried and true" concepts or trends.

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Interpersonal Understanding: Commit to understand others.

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Organizational Awareness: Adapt actions to climate and culture.

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Performance Measurement: Monitor a "scorecard" of quantitative and qualitative measures.

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Process Management & Organizational Design: Benchmark best processes and practices.

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Project Management: Provide project oversight and sponsorship.

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Self-Confidence: Take on challenges.

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Self-Development: Pursue long-term personal development.

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Strategic Orientation: Conduct environmental scanning.

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Team Leadership: Demonstrate leadership.

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Communication Skills: Communicate in a clear, logical, and grammatical manner.

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