Answered step by step
Verified Expert Solution
Question
1 Approved Answer
In the second scenario of the previous question, the manager of the call center Select all that apply. decides to disregard the call center agents'
In the second scenario of the previous question, the manager of the call center Select all that apply. decides to disregard the call center agents' subjective feelings and perceptions points regarding their new supervisor and to introduce the new performance management system. When asked about the rationale for her decision she states "I am an evidence based manager, so I make decisons based on objectifiable facts, not subjective feelings and emotions".
Do you agree that the manager should disregard the stakeholders' subjective feelings and emotions? Check all that apply.
A Yes, because the manager is right: subjective feelings and emotions can't be considered evidence.
B No because even though stakeholders' feelings and perceptions are highly subjective and maybe even irrational, it has an actual impact on them.
C Yes, because the call center agents' feelings and perceptions towards their new supervisor are highly subjective and maybe even irrational, so they could be wrong.
D No because the stakeholders may affect the outcome of the manager's decions.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started