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In the service recovery process, the first step an employee needs to take is Group of answer choices defuse the customer's anger as quickly and
In the service recovery process, the first step an employee needs to take is Group of answer choices defuse the customer's anger as quickly and tactfully as possible offer the customer a full refund ask the customer what the firm can do to make the situation right wait for the customer to get over his or her anger
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International Marketing And Export Management
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
8th Edition
1292016922, 978-1292016924
