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In the topic Resource, LEGO Sends Customer Hilarious 'Star Wars'-Themed Response to Apologize for Missing Piece, review LEGO's response to a customer regarding a product

In the topic Resource, "LEGO Sends Customer Hilarious 'Star Wars'-Themed Response to Apologize for Missing Piece," review LEGO's response to a customer regarding a product issue. Is this appropriate/inappropriate? Why? What are some pitfalls when it comes to business communications?

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