In the workplace today you will be expected to use your brain and think critically. You will be solving PROBLEMS and MAKING DECISIONS. You can convert all that worrying to directed thinking by challenging it into the follow procedure: Identify and clarify the problem- your first task is to recognize that a problem exists. The first step in reaching a solution is pinpointing the problem. Gather information- learn more about the problem situation. Look for possible causes and solutions. This step may include checking files, calling suppliers or brain storming with others. Evaluate the evidence- where did the information come from? Does it represent the various points of view? How accurate is the information gathered? Is it fact or opinion. Consider alternatives and implications- Draw conclusions from the gathered evidence and pose solutions. Weigh the advantages and disadvantages of each alternative. What are the costs, benefits and consequences? What solution best serves your goals and those of your organization? Choose the best alternative and test it- Select an alternative and try it out to see if it meets your expectations. If it does, put your decision into action. Be sure to continue monitoring and adjusting the solution to ensure its effectiveness over time. Assignment Lets say you own a popular local McDonalds franchise. At rush times, you face a problem. Customers complain about the chaotic multiple waiting lines to approach the service counter. You once saw two customers nearly get into a fistfight over cutting into a line. Customers often are so intent on looking for ways to improve their positions in line that they fail to examine the menu. The they are undecided when their turn arrives. Customers dont seem to know where to stand to be the next served. Some customers and some franchise owners are unhappy with the multiple line for service. As a franchise owner you want to solve the problem. Any new procedures must be approved by majority of McDonalds owners in your district. Customers are turned off when they see a long line. Your task Use the critical thinking steps above (1-5). Begin by clarifying the problem. Where could you gather information? Would it be wise to see what your competitors are doing? How do other companies handle customer lines (banks, airline, etc.) Evaluate your findings and consider your alternatives. What are the pros and cons of each alternative, choose the best alternative and present your recommendations and give you reasons for choosing it.