In their article Fair Process: Managing in the Knowledge Economy, Kim and Wauborgne (1997) wrote about managers needing to build the trust of their employees in order to encourage the creating and sharing of knowledge so as to foster innovation. Fair process is concerned with interacting with others and making people feel that they have been treated fairly, and with dignity and respect, resulting in cooperation with the decisions that are made.

Describe a time when you felt unfairly treated and explain why. How did you respond to the inequity? What other options might you have had?

Provide examples of how outcomes perceived as unfair can decrease motivation. Then discuss how procedural justice, or fair process, can help overcome the negative effects.