In this case study, we delve into a remarkable project undertaken by DLK Group, an organisation specialising in delivering professional ICT managed services. The project involved providing comprehensive support to the Department of Agriculture, Land Reform & Rural Development (DALRRD), ensuring the seamless operation of their DEEDS ITC Services. This case study highlights the strategic planning, resource management, successful execution, and client satisfaction achieved throughout the project. Project Scope and Objectives DLK secured a contract to deliver ICT Managed Services for the maintenance of DEEDS ITC Services, a critical system for DALRRD. The project's primary objective was to ensure the uninterrupted functionality of DEEDS ITC Services over a 24-month period, spanning from January 1, 2021, to December 31, 2022. The project aimed to deliver high-quality support, timely maintenance, and robust solutions to address any technical challenges. Question 3 Evaluate the role artificial intelligence (AI) can play for the Department of Agriculture, Land Reform & Rural Development (DALRRD). You are required to provide AT LEAST (4) application points