In this case we learn that a CIO's job is vastly different from that of an IT Specialist or Technology Manager. They create visions and help drive strategy, rather than just implement and manage a new technology. CIO should work hard to create a change that people will accept, and to understand that there will be some resistance. To overcome this, we need to spend time helping people to recognize the value of the change. Barbara Cooper was able to cultivate new ideas and reengineer the entire IS deparunent at Toyota Motor Sales. We learn from her actions that you need to start by guring out what's wrong; you use that information to create a vision that can be turned into a reality. Sometimes this includes changing and updating more than the technology itself, but also the people, processes, and policies involved as well. In this case, the first changes were in creating a proper