In this Seinfeld episode, the gang goes out for soup. Before they head off to the store, Jerry Seinfeld tells the group that the soup is excellent; however; the staff is not very friendly.

1. Describe the climate of the restaurant in terms of customer service.

2. Why is customer service not a priority in this restaurant?

3. Do you think customers will continue to buy soup from this restaurant knowing what the service is like?

4. In today's "post covid" era---How important is customer service to a companys success? (Think thru this question as automation and apps have grown in use).