In today's economy, a thorough understanding of ICT is vital to business success. ICT is important...
Fantastic news! We've Found the answer you've been seeking!
Question:
![image text in transcribed](https://s3.amazonaws.com/si.experts.images/answers/2024/05/664c3b33b799f_923664c3b339104c.jpg)
Transcribed Image Text:
In today's economy, a thorough understanding of ICT is vital to business success. ICT is important for research and development, logistics, customer services, knowledge management, institutional mobility, virtual collaboration and the ability of a business to remain competitive. In line with trends in the global economy, many businesses are looking to ICT to raise productivity and create a competitive advantage. If you enter any business environment and talk to management and employees about the use of ICT in the institution, they will tell you that the purpose of ICT is to make business easier, faster and more efficient. Read the case study and the additional reading material. United Parcel Service, a global delivery system, invests heavily in information systems technology to make its business more efficient and customer-oriented. It uses an array of information technologies, including bar code scanning systems, wireless networks, large mainframe computers, handheld computers, the internet, and many different pieces of software for tracking packages, calculating fees, maintaining customer accounts, and managing logistics. Let's identify the organisation, management, and technology elements in the UPS package tracking system: 1. The organisation element anchors the package tracking system in UPS's sales and production functions (the main product of UPS is a service - package delivery). It specifies the required procedures for identifying packages with both sender and recipient information, taking inventory, tracking the packages en route, and providing package status reports for UPS customers and customer service representatives. The system must also provide information to satisfy the needs of managers and workers. UPS drivers need to be trained in both package pickup and delivery procedures and in how to use the package tracking system so that they can work efficiently and effectively. UPS customers may need some training to use UPS in-house package tracking software or the UPS website. BBA3_ICT_ASG_2023 Regenesys Business School 1 2. UPS's management is responsible for monitoring service levels and costs and for promoting the company's strategy of combining low cost and superior service. Management decided to use computer systems to increase the ease of sending a package using UPS and of checking its delivery status, thereby reducing delivery costs and increasing sales revenues. 3. The technology supporting this system consists of handheld computers, bar code scanners, desktop computers, wired and wireless communications networks, UPS's data centre, storage technology for the package delivery data, UPS in-house package tracking software, and software to access the web. The result is an information system solution to the business challenge of providing a high level of service with low prices in the face of mounting competition. Additional reading: (Laudon & Laudon, 2021). . Darda, M. (2023, June 14). 3 Ways emerging technology is key to company growth in 2023. Forbes. https://www.forbes.com/sites/forbestechcouncil/2023/06/14/3-ways-emerging-technology-is-kev-to-company- growth-in-2023/?sh=40a24e77dafb (accessed 15 August 2023). Groomsbridge, D. (2022, October 17). Gartner top 10 strategic technology trends for 2023. Gartner. https://www.gartner.com/en/articles/gartner-top-10-strategic-technology-trends-for-2023 (accessed 15 August 2023). Pauley, J. (2023, February 3). Why innovation will be integral to business success in 2023. Forbes. https://www.forbes.com/sites/forbesbusinesscouncil/2023/02/03/why-innovation-will-be-integral-to-business- success-in-2023/?sh=719e93216455 (accessed 15 August 2023) Your organisation has asked you to write a report on the ICT systems and business operations. With the above in mind, use the assignment question to compile your report. In today's economy, a thorough understanding of ICT is vital to business success. ICT is important for research and development, logistics, customer services, knowledge management, institutional mobility, virtual collaboration and the ability of a business to remain competitive. In line with trends in the global economy, many businesses are looking to ICT to raise productivity and create a competitive advantage. If you enter any business environment and talk to management and employees about the use of ICT in the institution, they will tell you that the purpose of ICT is to make business easier, faster and more efficient. Read the case study and the additional reading material. United Parcel Service, a global delivery system, invests heavily in information systems technology to make its business more efficient and customer-oriented. It uses an array of information technologies, including bar code scanning systems, wireless networks, large mainframe computers, handheld computers, the internet, and many different pieces of software for tracking packages, calculating fees, maintaining customer accounts, and managing logistics. Let's identify the organisation, management, and technology elements in the UPS package tracking system: 1. The organisation element anchors the package tracking system in UPS's sales and production functions (the main product of UPS is a service - package delivery). It specifies the required procedures for identifying packages with both sender and recipient information, taking inventory, tracking the packages en route, and providing package status reports for UPS customers and customer service representatives. The system must also provide information to satisfy the needs of managers and workers. UPS drivers need to be trained in both package pickup and delivery procedures and in how to use the package tracking system so that they can work efficiently and effectively. UPS customers may need some training to use UPS in-house package tracking software or the UPS website. BBA3_ICT_ASG_2023 Regenesys Business School 1 2. UPS's management is responsible for monitoring service levels and costs and for promoting the company's strategy of combining low cost and superior service. Management decided to use computer systems to increase the ease of sending a package using UPS and of checking its delivery status, thereby reducing delivery costs and increasing sales revenues. 3. The technology supporting this system consists of handheld computers, bar code scanners, desktop computers, wired and wireless communications networks, UPS's data centre, storage technology for the package delivery data, UPS in-house package tracking software, and software to access the web. The result is an information system solution to the business challenge of providing a high level of service with low prices in the face of mounting competition. Additional reading: (Laudon & Laudon, 2021). . Darda, M. (2023, June 14). 3 Ways emerging technology is key to company growth in 2023. Forbes. https://www.forbes.com/sites/forbestechcouncil/2023/06/14/3-ways-emerging-technology-is-kev-to-company- growth-in-2023/?sh=40a24e77dafb (accessed 15 August 2023). Groomsbridge, D. (2022, October 17). Gartner top 10 strategic technology trends for 2023. Gartner. https://www.gartner.com/en/articles/gartner-top-10-strategic-technology-trends-for-2023 (accessed 15 August 2023). Pauley, J. (2023, February 3). Why innovation will be integral to business success in 2023. Forbes. https://www.forbes.com/sites/forbesbusinesscouncil/2023/02/03/why-innovation-will-be-integral-to-business- success-in-2023/?sh=719e93216455 (accessed 15 August 2023) Your organisation has asked you to write a report on the ICT systems and business operations. With the above in mind, use the assignment question to compile your report.
Expert Answer:
Posted Date:
Students also viewed these business communication questions
-
Find the distance between the given pairs of points. (32, 18) and (50, 8)
-
Compare and contrast values and attitudes. How do cultures differ in their attitudes toward time, work, and cultural change?
-
Which phases of the management process are impacted by budgeting? a. Planning. c. Control. b. Directing/leading. d. All of the above.
-
What are the types of electronic banking services that are available?
-
Koch Corporations adjusted trial balance contained the following asset accounts at December 31, 2012: Cash $7,000; Land $40,000; Patents $12,500; Accounts Receivable $90,000; Prepaid Insurance...
-
Requirements: 5.How much is the total assets? 6.How much is the total liabilities? 7.How much is the total equity? 8.How much is the total net income? (Ignore income taxes). Page < a > rats 0 Ca...
-
Levi Company had sales of Php576,000 and variable costs of Php324,000. Fixed costs amount to Php96,000 from an expected production of 7,200 units. If the company expects to increase its sales by 960...
-
rowdy hill (40% shareholder) received the following amounts from company-salary 25,000, company paid health ins 2100-distribution of 4000- and travel reimbursement (accountable plan) of 2100 . what...
-
Bagels sell for $5.40 per dozen. They cost $3.80 per dozen to make. . All bagels not sold at the end of the day are sold at half-price to a local grocery store. . Based on 5 days of simulation, how...
-
Bobby Brown has just turned 48 years of age and has come to you seeking retirement advice.During your discussion the following information was communicated: Bobby wants to retire on his 65 th...
-
On a January 1, Pin purchased 10 percent of Ion companys common stock. Pin purchased additional shares, bringing its ownership up to 40 percent of Ions common stock outstanding, on August 1. During...
-
The temperature and pressure at the beginning of compression process of a Diesel cycle are 300K and 95kPa, respectively. At the end of the heat addition, the temperature is 2150K and the pressure is...
-
Question 2: Go to any website that gives data sets, such as "Statistics Canada", Canadian center for Energy Information or any other similar website. Choose three data sets that you find interesting....
-
The vapor pressure of the liquid NH, is measured at different temperatures. The following vapor pressure data are obtained. Temperature, K P, mmHg 217.1 223.4 234.7 588.1 Calculate the enthalpy of...
-
Yasmin is playing with her younger brother, Cameron. They are grouping Skittles by color. They have 14 green, 10 yellow, and 8 purple Skittles. Each group must have the same number of green, the same...
-
Rebecca wants to cut two lengths of board into equal length pieces, with no leftover piece. The two boards are \(230 \mathrm{~cm}\) long and \(370 \mathrm{~cm}\) long. What is the longest length that...
-
Based on the answers to 34,35 , and 36 , make a conjecture about the GCD of two numbers, and the other common divisors of those numbers.
![Mobile App Logo](https://dsd5zvtm8ll6.cloudfront.net/includes/images/mobile/finalLogo.png)
Study smarter with the SolutionInn App