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In today's workplace, leaders communicate with people from other countries and with a more diverse group of people from their own country. Implementing the type
In today's workplace, leaders communicate with people from other countries and with a more diverse group of people from their own country. Implementing the type of guidelines presented here will assist leaders in overcoming and preventing many communication barriers.
- Be sensitive to the fact that cross-cultural communication barriers exist. (Awareness will lead to asking for feedback.)
- Challenge your cultural assumptions. (Assumptions work like stereotypes.)
- Show respect for all workers.
- Use straightforward language, and speak slowly and clearly.
- Look for signs of misunderstanding when your language is not the native language of the listener.
- When the situation is appropriate, speak in the language of the people from another culture.
- Observe cross-cultural differences in etiquette. (For example, in many countries, business people want to dine before conducting business.)
- Do not be diverted by style, accent, grammar, or personal appearance.
- Be sensitive to differences in nonverbal communication. (For example, make sure you understand the acceptability of physical touching.)
- Be attentive to individual differences in appearance. (Don't confuse the identity of people from the same racial or ethnic group.)
- Describe in a brief, one-paragraph reflection for each of the ten barriers listed above
- Reflect on how you feel about this barrier
- What is the most important thing you can do as a leader to identify and remove each barrier?
- What are the cultural barriers you think you will struggle most with?
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