In using the balanced scorecard, which of the four perspectives would the measures of 'contribution margin per product' and 'changes in cash flow' be most likely to apply to?

Select one:

a. Internal operations

b. Financial

c. Innovation and improvement activities

d. Customer

Performance must be measured to verify the achievement of goals. Generally an entity's goals are expressed in a/an:

Select one:

a. income statement.

b. financial statement.

c. mission statement.

d. benchmark.

Residual income as a performance measure involves subtracting from the division's profit, an amount representing the divisional investment x a required rate of return.

Select one:

True

False