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In view of ever-changing customer needs and expectations, new technology development and the COVID pandemic, WHAT is the challenges that the hospitality industry (hotel) is

In view of ever-changing customer needs and expectations, new technology development and the COVID pandemic, WHAT is the challenges that the hospitality industry (hotel) is facing and how they should adapt to it in order to achieve or sustain its competitive advantages through customer experience management in the future. (In customer service prospective)

Can you explain in detail and give out some examples?

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