In what way does change management relate to quality and performance? Group of answer choices When quality and performance initiatives identify that a need for change is necessary for patient care to improve, it may be necessary for the organization to use change management techniques so that needed changes are introduced, adopted, and widely accepted throughout the organization The only way for quality and performance to improve in a healthcare organization is for the organization to have a large change management staff Change is never possible without change management There is no relationship between change management, quality, and performance Which of the following is true about benchmarking? Group of answer choices It is an outdated method of measurement It may be internal or external in methodology It is a systematic approach to making comparisons Answer choices b and c are both correct answers