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In which step of the strategic management process does an organization find out what its competition is doing, what legislation is pending, and what customers

In which step of the strategic management process does an organization find out what its competition is doing, what legislation is pending, and what customers desire? a. Step 1-identify the organization's current mission, objectives, and strategies b. Step 2- doing an external analysis c. Step 3- doing an internal analysis d. Step 4- formulating strategies

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