in writing the relationship between quality and driving factors, the CTQ is represented by: D Fix1,x2,x3) DY Going to the gemba in a lean six sigma project means: Visiting any process improved by a lean project before to know how processes work Visiting any process equivalent to the one you will improve in a similar company Visiting any process equivalent to the one you will improve in another company Visiting any process to know how processes work _ Walking through the process you will improve in your lean project a Which oft '10 following is not a deliverable oi the Dene tollgale? 7 Project charter VOC , swoc : A set of possible solutions 7 Project statement a Which oft efollowing statements is correct? _ SIPOC swim lanes helps you display crossfu nctio nal activities. The main fu nction of the SIPOC diagram is to map the global flow of materials. The SIPOC diagram cannot provide information about the project boundaries. Brainstorming is impractical in developing a SIPOC. _ It is not necessary to define the process's customer until the Measurement phase. a Which oft 1e following questions is most helpful in lling up the SIPOC lanes in general? What outputs from your main competitor are crucial for the government? _ Who are the suppliers of your main competitor? : Who are the customers ofyour project's process? _ Who are the customers of your main competitor? What effects does climate change have on the CTQs of your main competitor? a Which of the following statements about the VOC is most appropriate? :I You can identify a process VOC only through focus group and qualitative data. 3 Lean projects do not require understanding customers' performance standards. :] VOC's purpose is to identify as many solutions to a quality problem as possible. :j Only a single source of data can provide a complete picture of the customer experience. 3 VOC information is translated into critical-toquality factors. a Which oft e following contains the most appropriate pointers for collecting VOC data? 1 Talk mostly and record information on interviewees own words 7 Record information on interviewee's own words and take copious notes on everything 3 Record information on interviewee's own words and listen rather than talk 3 Listen only and use a narrative format to record answers 3 Talk mostly and record extensively everything the customer says