1. In your own words, describe what a crisis is. What types of crises might the hospitality industry face in the upcoming year? List at least 3 possible factors for these crises. Explain how they could affect staff motivation and morale.
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3. Do some research and based on your findings, list:
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5. 5 steps that you as a leader should take to maintain employee engagement and boost staff morale during times of crisis. Provide examples.
6. 5 things you believe a leader should avoid doing during times of crises. Provide examples.
7. Sometimes a crisis can reveal new opportunities. Write about 2 possible examples (1 paragraph each) in which a hospitality company can use a crisis situation as motivation for positive change within their team or organization.