In your own words, explain the importance of giving a timely response when an organisation receives the following: Complaints and negative reviews Enquiries Complimentsa. Read the scenarios below and answer the questions about the types of standard responses organisations use. Scenario 1 Polkafy is a company that provides a streaming service for movies and music. It experienced a service disruption due to a technical issue. To help with the volume of customers messaging them, they released a standard statement of apology. It is a standard response that confirmed the service disruption and apologizes for any inconvenience it may have caused to customers