In your role as an HRM officer, brief a Performance Management process document of a restaurant or cafe ( chef or waitress) that outlines;

1. A summary of strategic goals
2. An overview of the concept of performance management system (research-based)
3. Which key performance criteria/requirements emerge from or are related to the strategic goals?
4. A process of HOW the managers can develop KPIs for their workers
5. Example of Key Performance Indicators (KPIs) for at least two of the employee types such as chef and waitress
6. An outline of an overall performance management process in a step-by-step format (i.e. what and how it happens)
7. A process to identify performance gaps (e.g. strategy or tools)
8. A process to address the performance gaps (e.g. steps to be taken)
9. Key/likely stakeholders in implementing the plan
10. Key legislative/regulatory requirements that impact of performance management of employees (e.g. references to legislations); i.e. dispute resolution, termination of employment (as a last resort)