In-Class Exercises #2 Measuring Process Flows using Little's Law A ticket line for a Golden Knights hockey game has an average of 100 fans waiting to buy tickets and there are 5 fans arriving every minute. What is the average time that a fan can expect to wait in the line? In a company that processes insurance claims, the average claim processing rate is 10 claims per hour and the average throughput time is 2 days. How many claims are there in the system on average? (Assuming 8 hours of work per day)