Incoming calls arrive at the help deskevery 5 minutes and a support representative takes the call and evaluatesthe nature of each problem (2 minutes per call). The representativeis abletoresolve 75% of the calls immediately. However, the remaining callsrequire that a different support representative does research (20 minutes)and makes a return call to the customer (3 minutes). The first supportemployee makes $12/hour while the support employee doing research andreturning calls makes $20/hour

What is the quantity processed for 'Call'? *

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What is the average cycle time for 'Call'? *

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What is the average value-added time for 'Call'? *

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What is the average cost for 'Call'? *

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What is the quantity processed for 'Hard Call'? *

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What is the average cycle time for 'Hard Call'? *

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What is the average value-added time for 'Hard Call'? *

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What is the average cost for 'Hard Call'? *

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Write a paragraph in which you identify 5 key takeaways that a manager could use to meaningfully evaluate the performance of this process based on the output report from the simulation. *