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Incoming calls to a customer service center are classified as complaints ( 7 5 % of calls ) or requests for information ( 2 5
Incoming calls to a customer service center are classified as complaints of calls or requests for information of calls Of the complaints, deal with computer equipment that does not respond and deal with incomplete software installation; in the remaining of complaints, the user has improperly followed the installation instructions. The requests for information are evenly divided on technical questions and requests to purchase more products Round your answers to four decimal places eg
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