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Incoming calls to a customer service center are classified as complaints ( 7 5 % of calls ) or requests for information ( 2 5

Incoming calls to a customer service center are classified as complaints (75% of calls) or requests for information (25% of calls). Of the complaints, 40% deal with computer equipment that does not respond and 57% deal with incomplete software installation; in the remaining 3% of complaints, the user has improperly followed the installation instructions. The requests for information are evenly divided on technical questions (50%) and requests to purchase more products (50%). Round your answers to four decimal places (e.g.0.9876).

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