Increased by f1,000 for every patent application filed with the UK Intellectual Property Office. . Reduced by the excess of scrap and rework costs over 1% of operating profit. Reduced by f5,000 if average customer satisfaction ratings were below 90%. the bonus calculation resulted in a negative amount for a particular period, the anager received no bonus. Negative amounts were not carried forward to the next eriod. 2 | Page