Industrial Solutions, Inc. $($ISI$),$ sells its products through the internet. Priti is one of the biggest buyers of the company's products for her business. Nearly all of the interactions between Priti's company and ISI have been electronic, saving both time and energy.

Although transaction costs are reasonable, ISI has encountered financial problems with high production costs. Rafael, a veteran employee of ISI, suggested to senior management that certain aspects of production may need to be handled by other, more efficient companies. Rafael also suggested that the company might want to create a physical store to possibly increase its visibility and potential profits. He explained many disadvantages of operating solely through the internet.

Refer to Industrial Solutions, Inc. All of the following forces are primary environmental forces that ISI needs to be mindful of with regard to the company's use of technology except $\_\_\_\_\_\_\_.$

a$.$ legal and political

b$.$ customer service

c$.$ globalization

d$.$ societal

e$.$ economic